How it Works

I’m new to renting, how does it work?

1. Browse our collection and choose the dress you would like to rent.

2. Select your size and the date you will be wearing the dress before adding it to your cart and checking out.

3. Your dress will then be prepared and shipped to you. All weekend rentals are generally sent between Monday–Wednesday, depending on whether the dress was rented the weekend prior and when it is returned to us. All dresses are shipped with overnight courier via NZ Post. We aim for dresses to arrive 1–3 days before your event, however courier delays can occasionally occur and parcels may arrive the day of your event. If your event is during the daytime, or you need the dress by a specific date, please contact us before placing your order. Once your dress arrives, please hang it up immediately to help remove any creases from shipping.

4. Enjoy wearing your dress! Please take extra care while wearing it, as if it were your own. If walking outside, make sure to hold the dress up off the ground to avoid damage. Avoid using bags, jewellery, or accessories that may pull or snag the fabric. Please only use clutch glue if needed — body tape is strictly prohibited as it can permanently damage garments and may result in a damage fee being charged.

5. Returning the dress is easy. Inside your parcel you will receive:
• Your dress
• A prepaid return mailer with the return shipping label attached
• A return/info card with your return instructions, return date, and required drop-off time

After wearing the dress, place both the dress and the return/info card back into the prepaid return mailer and seal it by removing the adhesive strip at the top of the bag.

If your event is Monday–Friday, your dress must be returned the following day. (Most NZ posts are open on a Saturday so our return system still operates on this day. If you’re local one isn’t, please let us know and will extended your rental for fee) If your event is on Saturday or Sunday, your return date will be Monday. Your exact return date and return-by time will always be written clearly on your return/info card that you receive with the dress.

All dresses must be dropped off to NZ Post by the specific return date and time provided. A $10 late fee will apply if the parcel is dropped off after 11am, plus an additional $25 late fee per day the dress has not been returned.

It is also the responsibility of the renter to ensure the parcel has been properly scanned into the NZ Post system over the counter. Please do not place the parcel into a drop box. Failure to ensure the parcel has been scanned correctly may result in a $25 late fee per day until tracking shows the parcel has officially been lodged with NZ Post.

If your late return, failure to scan the parcel correctly, or delayed return affects another customer’s booking, you may also be charged additional fees, including compensation for cancelled or impacted bookings.

If the return date or timeframe does not work for you, please contact us before placing your booking so we can discuss alternative arrangements where possible.

6. If the dress has been damaged in any way (minor or major) please email us as soon as possible so we can prepare for upcoming bookings and organise repairs or cleaning if needed. Please do not attempt to wash, repair, sew, or fix any damage yourself, as this can sometimes make the issue worse. Most minor marks and stains can be professionally removed.

7. Don’t forget to tag us in your Instagram photos wearing your rental for a discount off your next booking! 💖