Refund policy

9. Cancellations

Our cancellation policy helps us maintain fairness for both our valued customers and our small business. 

Compensation is only available for cancellations made more than 3 days prior to the event date and before the garment has been shipped or collected. Eligible customers may choose to shift their booking date and/or rental at no additional cost (see Segment 10 for full details).

9a. Cancellations within 12 hours of booking:

If a booking is cancelled within 12 hours of being placed, customers are eligible for a full refund, minus a $5 processing fee. If the garment has already been shipped or collected, no compensation is available. Customers must contact us within this 12-hour window to be eligible.

9b. Cancellations After 12 Hours of Booking:

If a cancellation is requested after 12 hours, customers may choose one of the following options:

1. Refund: Order total minus a $20 processing fee.
2. Store Credit: Order total minus a $5 processing fee. Store credit is valid for 12 months from the date of issue.

Once a cancellation request has been received, we will confirm the available options by email. If the customer does not reply the order willing be cancelled until they have confirmed. You must confirm at least 3 business days before the event/before it’s been sent.