Refund policy

9a. Cancellations within 1 hour of booking: 

If a booking is cancelled within 1 hour of being placed, customers are eligible for a full refund, minus a $5 processing fee. If the garment has already been shipped or collected, no compensation is available. Customers must contact us within this 1-hour window to be eligible.

9b. Cancellations After 1 Hour of Booking:

If a cancellation is requested after 1 hour, customers may choose one of the following options:

1. Refund: Order total minus a $20 processing fee.
2. Store Credit: Order total minus a $5 processing fee. Store credit is valid for 12 months from the date of issue.

Once your cancellation request has been received, we will email you to confirm your preferred option.

If you do not respond with your chosen option before your order is due to be shipped or within 3 business days of your event (whichever comes first), your booking will remain active and no refund or store credit will be available.

Once a garment has been shipped or collected, cancellations are not eligible for a refund or store credit under any circumstances.