Terms of service
1. General Terms and Conditions
2. Damaged Returns
3. Cleaning Fees & Procedures
4. Garment Conditions & Descriptions
5. Postal orders
5a. Postal Info & Terms
5b. Midweek Bookings
5c. Postal Delays & Compensation
5d. Postal Returns
6. Pick Up / Drop Off Rentals
7. Late Returns
8. Theft & Unpaid Fees
9. Cancellations
9a. Cancellations within 12 hours of booking:
9b. Cancellations after 12 hours of booking:
10. Garment & Date Swaps
10a. Garment & date swaps before the order has been shipped/collected:
10b. Garment & date swaps after the order has been shipped/collected:
11. Refunds
12. Gift Cards / Store Credit
13. General Wear
14. Try ons
14a. Postal Try Ons
15. Extra Fees
1. General Terms and Conditions
By renting any garment from Renting With Amelia, you agree and consent to these terms and conditions. This is a legally binding contract.
We reserve the right to alter/add to our terms and conditions as we see fit. The renter is responsible for ensuring they are aware of the current terms and conditions when renting. Prices and deals are subject to change at any time.
Renting With Amelia is always the legal owner of all garments.
The garment is your responsibility while in your care. From the time it is delivered or collected, to the time the garment is posted or dropped back, you are liable for the garment.
The rented garment must only be worn by the renter unless explicit approval has been granted for other arrangements.
Rentals are not confirmed until payment has been received in full. Holds are not offered.
Renting With Amelia has the right to refuse service to anyone at any point without explanation.
All photos of yourself in the garment that are posted to social media can be reposted unless you have requested otherwise.
Your Rights as a Renter
By hiring from us, you are purchasing the right to wear one of our garments during your agreed rental period. This rental right is confirmed in both your booking confirmation email and our system.
• Only you, the renter whose details were provided at the time of booking, may wear the garment. Unless previously discussed and confirmed with us prior to your booking, and the person has been granted permission.
• The rental is for a fixed duration as agreed by both parties and in line with the date selection instructions on our website.
• Once the rental period expires, your right to the garment ends immediately and the item must be returned.
Your Responsibilities
To place a booking with us, you must provide:
• A New Zealand phone number
• A New Zealand home address
• A valid email address
(Overseas details will not be accepted. For higher-value orders, additional identification such as a driver’s licence or passport may be required.)
You agree to:
• Return the garment by the final date and time of your rental period
• Return the garment correctly by the final date and time of your rental period
• Return the return/info card and any other card that states it must be returned back to us with the rented garment.
• Be liable to pay for late fees, loss of income, or replacement costs in cases of late return, damage, or theft
Ownership of Garments
All garments remain the legal property of Renting With Amelia at all times. Renters acknowledge they are borrowing, not purchasing, the items and must return them as agreed.
Compensation
The renter acknowledges that any breach of these Terms & Conditions may result in compensation being sought by Renting with Amelia, as outlined in this Agreement.
Age Requirement
If you are under 18 years of age, your parent or legal guardian must agree to this contract on your behalf.
2. Damaged Returns
If the garment is returned in a damaged condition, you as the renter are liable to pay for the associated dry cleaning, repair, replacement or a percentage of the rental price costs. Damage includes (but is not limited to) stains, rips, burn holes, damage to the actual fabric, embellishment damages.
If the garment damaged beyond repair and is not deemed to be in a rentable condition, you are liable to pay the full retail price of the garment a full rental price of any bookings it may effect. You are also liable to cover the postage cost to have the replacement dress dispatched. It is the discretion of Renting With Amelia to determine if a garment is in rentable condition or not.
If the garment is lost/stolen while in your care, you are liable to pay the full retail price of the garment.
All payments must be made within 7 days of receiving the initial invoice.
The approximate retail price of each garment can be found on the product description. If the garment price from the supplier has increased and will cost more than the approximate retail price to replace, you are liable to cover this higher replacement price.
If another order has to be cancelled due to the customer being unable to wear the dress with this damage, and/or the replacement dress not arriving in time, you are liable to cover the income loss that would have been generated from this order. You are liable to cover the income loss compensation fee for any affected order
Under no circumstances will you be able to keep the garment.
3. Cleaning Fees & Procedures
All garments are thoroughly cleaned by Renting with Amelia between each order.
Majority of light marking we can remove ourselves with no extra cost to the renter.
Returned garments that require heavier cleaning procedures will incur in a cleaning fee to be paid by the renter. The cleaning fee is $15 per garment that is returned in this condition. If excessive cleaning is required/multiple cleaning treatments the cost may be higher. All garments with mud, or blood present will be charged this cleaning fee, or a dry cleaning fee. Marks other than mud or blood can also be charged this fee if deemed necessary.
Dry cleaning is only used for very marked rentals that are returned in a condition we deem to need professional cleaning. As the renter, you are liable to cover the cost of dry cleaning: $32 for most rentals.
It is at the discretion of Renting With Amelia to decide what garments require simple cleaning by us, heavier cleaning (associated cleaning fee), or dry cleaning.
4. Garment Conditions & Descriptions
As a rental company, items should not be expected to be in new condition. Most garments will have been worn by other customers prior to yourself, so general wear is to be expected. Garments are in wearable condition with minimal wear/damage, unless stated in the product description.
Imperfections that we are aware of on each individual garment are listed in the product description. As the customer, you are expected to have read and understood the condition of your order before booking. No compensation can be offered if you are unhappy with the condition of your rental if the flaws are stated in the product description. We are happy to send photos and describe imperfections on rentals upon request. If you receive your rental and have noticed damage/stains on the garment that are not noted in the product description, please send us an email the day you receive the garment. We will deem whether or not you are liable to any compensation, only if you reach out the same day you receive the garment. If you let us know after the time frame, you are not liable to any compensation.
All rentals that require ironing are ironed or steamed prior to each order. Since garments require folding to fit into post bags, some rentals can crease during the postal process. Please expect that your dress may require some additional ironing to remove these creases. If you are unsure whether to iron your garment or would like some guidance for how best to iron your rental, please feel free to send us an email.
‘Size’ and ‘Recommended Size’ on product pages are different to each other. ‘Size’ is the size label provided by the producer of the garment. ‘Recommended Size’ displays the sizes that tend to fit the garment. The ‘Recommended Size’ is to be used as a guide and is not applicable to every customer. We are not liable to give out any compensation if this description is not entirely accurate for you.
5. Postal Orders
5a. Postal Info & Terms
When checking out, you will see the different shipping options.
Overnight Non Rural Shipping (1 Dress) - $16
Overnight RURAL Shipping (1 Dress) - $22
Saturday Delivery (For late postal orders only) - $22
Overnight Non Rural Shipping (2 Dresses) - $25
Overnight RURAL Shipping (2 Dresses) - $31
We aim to ship rentals off 2-5 days before your event with overnight courier.
You need to make sure you select the correct shipping option. If your address is rural and you select the non rural option, you need to pay the rural shipping surcharge. It is not our responsibility to check whether or not you have selected the correct shipping option. If we realise you’ve selected the wrong shipping option, we will invoice you ASAP the correct shipping charge. You as the renter are responsible to pay the surcharge ASAP. Your order willl not be sent out until payment has been made. If your rental doesn’t arrive ontime we are not liable to refund or compensate you in any way. Each shipping option is labelled so clearly, blantaly ignoring them and not paying the correct fee can and will affect your booking. You are aware of this. No exceptions.
Posting a rental is at your own risk, we are not liable for the garment after it has been posted.
Rural deliveries typically take an extra 1-2 days to arrive and your order will not be posted to you early. If you would like the additional security to ensure your rental arrives in time, we would recommend getting your dress sent to a friend/family member's address that is non-rural.
Please specify if you need the garment before your event date or by a certain time(eg. you are leaving your residential address before the event, or your event starts early in the morning). This can be done by contacting us on email to arrange a solution. If the rental arrives after you have left your address/specified time, but before your event and you have failed to disclose this information, no store credit or refunds will be offered.
Refunds will not be given if you fail to provide the correct postal address or select the incorrect shipping option. It is up to you to ensure that all information provided is correct when placing an order. If the dress is lost/misplaced due to an incorrect shipping method or address provided by you, you will be liable to pay the full RRP replacement cost of the dress and any bookings it may effect.
You are expected to closely monitor on the tracking of your dress once it has been posted. Once the garment has been sent and has been scanned by NZ Post, we do not monitor it. It is your job as the customer to keep updated with the tracking. If the tracking is scanning as delayed please ring NZ Post asap and let us know so we can see what’s wrong. Please note that the tracking you see, is also only what we can see. We have no other way to track it further than you do. If there is any issues with the tracking and delivery , and you don’t let us and NZ Post know, we are not liable to give you any compensation. As this must reported to us ASAP.
If the dress has been scanned as 'delivered', but you can not locate the parcel, you must contact both Renting With Amelia and NZ Post on the day of this scan. If you do not contact Renting With Amelia and NZ Post on the day of this scan and the parcel arrives after your event date, you will not be eligible for compensation for this. If you were not home and have come back to it hours later missing, you are at fault and must pay the full replacement cost, and any cancelations it may have caused. If you’d prefer to have peace of mind about delivery, contact us so we can organise a signature on delivery. Alternately you can get it dropped off to a pickup point.
Should a parcel be unable to be located, we will open an investigation with NZ Post. NZ Post will provide a geo-tagged location for the delivery. If this scan is located within the property boundary of your postal location, it is the customers responsibility. You will be liable to cover the full retail price of the garment and income loss compensation (if there are future orders for the lost garment) if you did not make contact with both Renting With Amelia and NZ Post on the day of the delivery tag, and if it is not located within 7 days.
5b. Midweek Bookings
Bookings made for events on a Tuesday or Wednesday must be approved by us prior to purchase via email.
Due to the nature of our rental schedule, bookings over these days require the garment to be held across two weekends, limiting availability for other customers.
As a result, an additional fee of 50% – 80% of the rental price will be charged to cover the extended booking period. The exact percentage will be determined based on the demand and booking frequency of the garment.
If a booking is made for a Tuesday or Wednesday without prior approval, you agree that your order will be cancelled minus the processing fee.
If you choose to cancel your booking after being invoiced for a midweek booking fee, the standard cancellation and refund policy still applies, and no exceptions will be made.
5c. Postal Delays & Compensation
Shipping delays do occur. If your item has been delayed, please promptly contact NZ post on 0800 268 743.
Please exercise caution redirecting your parcel. A parcel redirection can add extra processing time to the parcel and cause delays. Should you request a redirection, we are not liable if the parcel does not arrive in time. You will not receive compensation.
If the order is placed within the recommended time frame and the garment does not arrive in time for your event due to a postal delay, you are eligible for a full refund, exclusive of the postal cost. In order to receive this refund, your order must be posted back either the day it arrives, or the following working day before 11am. Your refund will be issued once the dress has been returned unworn.
Late bookings will not receive compensation if the rental does not arrive in time for the event. A postal order that is classed as 'late' is when your order is placed with less the 3 working days notice of the event date. For Friday, Saturday, Sunday, & Monday bookings, the recommended cut off time is 3pm the prior Wednesday. If there is a public holiday on the Friday, then Tuesday is the cut off date. Orders placed after this time are classed as late. We aim to have all rentals arrive 1-3 days prior to your event, on the rare occasion it may arrive the day of. If your event is early in the mining and you need it by a certain time, please let us know prior to booking. Compensation will not be given if the rental arrives the same day, but after that time, if we aren’t given any heads up.
5d. Postal Returns
If you happen to lose the return bag, you must contact us immediately to arrange an alternative option. The rental must be posted with NZ Post overnight courier and the tracking number needs to be sent to us. You are liable to pay for any extra postage costs as a result of this.
Any postal bookings with the event date being between Monday-Friday, will have the return date be the next day. Most NZ Posts are open Monday-Saturday. If your closest NZ Post is closed on your return date, please let us know via email prior to you schedule returned date. EG - if your return date says is on a Saturday but your closest NZ Post isnt open, let us know before your event and we will extend your return date to Monday. If you place a postal order for the week or weekend, and there’s a public holiday that interferes, your return date will be adjusted accordingly.
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• Orders are not confirmed unless the correct date selection instructions are followed.
• All rentals must be returned by 11am of the return date. If you can not return your rented garment before 11am please let us know prior to booking so we can block out an extra day on our calendar. Garments returned after 11am will be invoiced a $10 late fee.
• All rentals come with a return card with all the information on it. This card must be returned with the rented garment or a $10 fee will be charged. It’s states it very clearly here, on the card and also in the return instructions.
You are required to drop the rental over a post office counter before 11am of the agreed return date. failure to drop it off before 11am will result in a $10 late fee. If you can not drop it off before 11am you must let us know prior to booking. No exceptions. This must be handed over to an NZ POST STORE, and not be put in a drop box, dairy, work post station, etc, as this will delay the parcel. Failure to follow either of these return instructions will result in late fees for every day tracking has not updated to say the parcel has been collected from sender. Aswell as you are liable to cover the rental cost of any effected bookings. If your address is rural you must drop it back to your local NZ Post. You cannot book a courier to come pick it up as they take 1-2 days. You will be charged late fees even if the rental is booked to be picked up. The daily late fee is $25.
Returns must only be sent using the prepaid NZ Post return label provided. Under no circumstances may garments be returned using any other courier or postal service (including ARAMEX, CourierPost, Post Haste, or any alternative carrier) unless prior written approval has been provided by Renting With Amelia.
If a garment is returned using an unauthorised courier or postal service, the renter accepts full responsibility for any delays, failed deliveries, additional costs, cancelled bookings, late fees, loss, or damage that may result. Any financial loss incurred for Renting With Amelia as a result of the unauthorised return method will be invoiced to the renter and must be paid within 7 days.
6. Pick Up / Drop Off Rentals
Local rentals must be dropped back the day after your event before 3pm.
If this is not possible, please contact us via email to organise an alternative option before you collect the rental.
If you do not follow the correct return instructions and the dress is stolen, lost or damaged, you are liable to pay for the full retail price of the garment or a replacement fee Renting With Amelia deems as appropriate.
If you are unable to drop the dress back and require postage, this must be disclosed before collecting the dress. The rental must be posted before 11am the next day after your event. If the rental is posted late, the late fees will accrue from Sunday onwards, since this is the date your rental was due to be returned.
If you fail to return the rental as instructed above, a late fee will be issued daily. The daily late fee is $25.
7. Late Returns
If your rental is not returned within the timeframe declared above (via post or drop off), you will be charged a late fee of $25 per day and/or a $10 fee if dropped off after 11am. The fee will be issued daily until the rental is returned, and the late fee is paid. Please note that if a dress is returned a day late and also after 11am both fees will be charged.
If the dress is not returned within 5 days, you will your responsible to pay the full rental price (dress + shipping) & a 10% processing fee to make up for refunding the customer that has had to had the dress cancelled. If a dress rental has been raised in price since you’ve booked it, you will have to pay that price if it ends up being cancelled because of your late return. Aswell as any late fees ontop of that.
If the dress is not returned within 10 days, you are liable to pay the full retail price of the garment or a replacement fee Renting With Amelie Deems appropriate.
The dress must still be returned in either instance.
8. Theft & Unpaid Fees
You will be issued an invoice via email to complete payments for fees that include (but are not limited to): cleaning fees, late fees, repair fees, and replacement costs, customer booking cancellation costs.
If payment has not been made by the stated due date/time, we reserve the right to take further action to ensure these fees are paid. Further action can include (but is not limited to): debt collection agencies, disputes tribunal, legal action, and publicly announcing your name.
Should further action need to be taken, it is the renters responsibility to cover the associated costs with this, alongside the outstanding payment. The surcharge for Baycorp debt collection is 25%, this will be added to the initial outstanding payment.
If an invoice is over 7 days late, or we have been unable to contact the customer, or we are dissatisfied with the response received, the debt will be submitted to the debt collectors. Once submitted, the surcharge for collection fees becomes irreversible.
Renting With Amelia has the right to publicly release your name if you have broken our terms & conditions, in attempt to receive overdue funds or a late returned dress.
9. Cancellations
Our cancellation policy helps us maintain fairness for both our valued customers and our small business.
Compensation is only available for cancellations made more than 3 days prior to the event date and before the garment has been shipped or collected. Eligible customers may choose to shift their booking date and/or rental at no additional cost (see Segment 10 for full details).
9a. Cancellations within 12 hours of booking:
If a booking is cancelled within 12 hours of being placed, customers are eligible for a full refund, minus a $5 processing fee. If the garment has already been shipped or collected, no compensation is available. Customers must contact us within this 12-hour window to be eligible.
9b. Cancellations After 12 Hours of Booking:
If a cancellation is requested after 12 hours, customers may choose one of the following options:
- Refund: Order total minus a $20 processing fee.
- Store Credit: Order total minus a $5 processing fee. Store credit is valid for 12 months from the date of issue.
Once a cancellation request has been received, we will confirm the available options by email. If the customer does not reply the order willing be cancelled until they have confirmed. You must confirm at least 3 business days before the event/before it’s been sent.
10. Garment & date swaps
10a. Garment & date swaps before the order has been shipped/collected:
Customers eligible for cancellation with compensation (as outlined in Section 9) may shift their booking date and/or rental at no additional cost.
If changing to a rental with a lower hire price, the difference will be issued as store credit, provided the change is made at least 1 week prior to the event date.
Changes made within 1 week of the event are still possible; however, no compensation or store credit will be provided for any price difference.
If changing to a rental with a higher hire price, the customer must cover the price difference.
10b. Garment & date swaps after the order has been shipped/collected:
Postage outside of Oamaru: Once shipped, rentals can not be swapped.
Local pick up: Swaps may be possible if another garment is available for the same date. This can only occur on weekdays and must be at least 1 day prior to the event. Any additional cost must be paid by the customer, and no compensation will be provided if the replacement rental is a lower price. To request a swap, please contact us via Email.
11. Refunds
You will not receive a refund or store credit if your dress does not fit as desired. Please refer to size guides and recommended sizes to avoid this situation. Please feel free to contact us via email if you require more details of the fit!
You are eligible for a refund if your posted rental does not arrive in time for your event, and it was placed prior to the recommended cut off time (please refer to section 5b for more details).
Refunds will be given if the garment arrives damaged. Damage does not include the damage disclosed in the product description. Photo evidence must be emailed to us the day you receive the dress, or within 8 hours of the dress being collected. The garment must be dropped back or posted the following day and unworn before this refund is issued. The refund will be issued back to the payment method that the order was placed with. Please note that these refunds do not include the shipping cost.
If you have any concerns with the condition of your rental once it has arrived/been picked up, please get in touch the same day I f receiving the dress so we can assess compensation. Please do not expect compensation if you let us know after this time frame. You will not be granted compensation if you let us know after you have worn the rental.
12. Gift Cards / Store Credit
All gift cards purchased through our website are valid for 3 years, as to align with new consumer laws.
Store credits are issued in the form of gift cards. All store credits are valid for 1 year from the date of issue. Store credits are exempt from the new voucher expiry laws, as they are issued in substitution for returned goods, and are considered a voucher redeemable only for goods or services available within a time-limited event.
13. General Wear
Please be extremely careful when wearing our rentals and treat them as you would treat your own. If possible, please avoid smoking areas as well freshly applied tan as these instances can damage the garment.
Please do not wash the garment yourself or organise dry cleaning. If the garment has been cleaned while in your care and this results is marks being unable to be removed, you are liable to pay the full retail price for a replacement.
Any repairs/alterations to a garment that are requested, must be approved by Renting With Amelia prior to the garment being altered. Alterations must be completed by a professional seamstress.
If alterations are completed without our knowledge or by someone other than a professional, we reserve the right to collect payment for damages and/or garment replacement.
14. Try ons
14a. Postal Try Ons
Please click on the following link for postal try ons
https://rentingwithamelia.nz/pages/try-ons
If the rentals do not fit, you will not receive any compensation.
The rental can not be put on hold for the date of your event. In booking a postal try on, you are taking the risk that the dress may be booked for your event date by another customer.
If the rentals are returned without the security tags attached or appear to have been worn/marked, you will be charged the full rental price ontop of the try on fee.
Postal try ons are unavailable for weekends with a public holiday.
Postal try ons are not available for rural addresses.
If the rentals are damaged while in your possession, you are liable to pay the associated cleaning, repair, or replacement cost.
The postal try on must be dropped back off the same day you receive the dress, failure to do this will result in a $25 late fee per day.
It is at the discretion of Renting With Amelia to allow/remove postal try ons each week.
The condition of the garment may have deteriorated between your postal try on and event.
The estimated arrival date for postal try ons is Thursday, Friday or Saturday. However if the parcel is delayed and arrives after this time, you will not be eligible for compensation since you have booked a try on, and not a rental for an event. You will need to post the dress(es) back the same say.
15. Additional Fees
All rentals come with an info card. All rentals involving a corset come with a corset info card. These must both be returned with the rentals in the same condition you receive them in. Please place them flat in the package, not folded or scrunched up. Failure to do so will result in these fees.
Damaged/Missing Info Card: $10 replacement fee
Damaged/Missing Corset Info Card: $5 replacement fee
Debt Collection Agency:
unpaid, a late fee of $5 per day will be added after the initial 7-day payment period.
If, after a further 7 days (totalling $35 in additional late fees), the invoice still has not been paid and all reasonable attempts to recover the debt have been unsuccessful, we reserve the right to take further action to recover the outstanding amount. This may include publicly requesting contact with the individual by sharing their first name, last initial, and general location on our social media channels, where permitted by law.
We hope this will not be necessary and ask that you please arrange payment of your outstanding invoice as soon as possible to avoid any further action. Once a $5 daily late fee has been applied to an overdue invoice, it cannot be waived or removed. No exceptions will be made.
If we issue you an invoice for any fees, charges, damages, late returns, replacement costs, or other amounts owing and payment is not made, refused, or all communication attempts are ignored, the matter may be referred to a debt collection agency.
You will be responsible for any and all additional collection, recovery, administration, or enforcement costs associated with recovering the outstanding debt.
Once the debt has been referred to a debt collection agency, this process cannot be reversed or withdrawn by us.
In renting with us, you have approved all of the above terms and conditions.
We hope you enjoy your rental experience!
If you have any questions, please don’t hesitate to contact us via email only, not instagram.
Email : rentingwithamelia@gmail.com
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